Two years ago a study conducted by BIA/Kelsey concluded that nearly all (97%) consumers use online media when researching products and services. It’s safe to assume that since 2010, this number has not decreased, but rather inched closer, if not already hit 100%. Let’s face it, the web is the new marketplace. Links not working and dead ends to internal pages are not acceptable. If consumers can’t access your site properly you are more than likely missing valuable business opportunities.Your website is your company, and may be the only opportunity you have to prove your expertise to consumers. Read more